🤝 Support Services
Customer Support Services Nails & Spa
At Suncoast Spa, we believe that product quality must go hand in hand with service quality. Therefore, we not only provide goods, but also bring a comprehensive support ecosystem to help customers – especially salon owners, spas, agents – confidently develop their business.
💬 Pre- & post-sales consultation
Consulting on choosing products according to business models: basic nails, spa salons, opening setup combos,…
Support new customers who are not familiar with the market to choose products that fit their budget.
There are always specialists to support you via Zalo, hotline or email during business hours.
📦 Order & delivery support
Guide on how to order, pay, and look up orders online.
Track order status & proactively update delivery schedules.
Support handling situations arising from delivery (damage, missing goods, …).
🔁 Flexible return policy
Free return if the product is defective due to the manufacturer or damaged during transportation.
Support policy for each specific case with the spirit of prioritizing customer interests.
🧰 Product documents & instructions
Provide instructions, demo videos (if any) for technical products such as machinery, care equipment.
PDF catalogs & price lists are always updated for you to easily look up.
Support consulting on displaying and preserving products in the store.
🎯 Sales & marketing support
Provide high-quality product images and videos for you to use in advertising.
Support ideas for setting up best-selling combos, seasonal promotions (Tet, holidays, …).
For long-term wholesale customers, we can support standees/display shelves or POSM.
👨🏫 Product training & development
Guidelines for using new product lines (via video or short Zoom session).
Regular product information updates help you keep up with market trends.
Orientate the right product line if you want to upgrade the quality of your salon services.
